FAQ - Your Questions, Our Answers about Madame President
Find the most frequently asked questions here, and if necessary, contact us directly 🤗
OUR FOOD SUPPLEMENTS
What type(s) of hair are your products aimed at?
What type(s) of hair are your products aimed at?
At Madame La Présidente, we are committed to representing and supporting all women in their hair routine. This is why our products are suitable for all hair types.
How long to take a cure?
How long to take a cure?
We recommend doing a minimum of 3 months of treatment for optimal effect!
The first visible effects will be on the nails: stronger and less brittle. Then, the effects will be visible on your hair. However, the effects vary from person to person. Regularity and patience are the key to a successful cure.
I am pregnant, am I allowed to take food supplements?
I am pregnant, am I allowed to take food supplements?
When pregnant, we recommend our Mama gummies , specially designed for pregnant and/or breastfeeding women. If you do not want to take gummies, you can take Resolution No. 1 on medical advice.
From what age can you take food supplements?
From what age can you take food supplements?
From the age of 15 with medical approval.
Can I take food supplements with medication?
Can I take food supplements with medication?
Yes of course ! They will have no impact on your treatment. 😉If in doubt, do not hesitate to contact your medical team to be reassured!
I'm losing my hair, what products from your range can help me stimulate hair growth?
I'm losing my hair, what products from your range can help me stimulate hair growth?
To stop hair loss, start with a course of food supplements for 3 months to strengthen your hair from the roots. Combined with Resolution N°3 Our anti-hair loss serum for 8 weeks to stimulate growth in the scalp. We advise you to do the hair diagnosis to have a personalized routine.
What is the difference between Resolution N°1 and Hairboost?
What is the difference between Resolution N°1 and Hairboost?
Resolution N°1 is THE most complete food supplement on the market! It has a global and anti-hair loss action, it provides growth, strength, vitality and length. It contains no sugar and only requires one tablet per day. Hairboost a food supplement in the form of sweets with a good strawberry/raspberry flavor. It focuses on good health and hair growth . It strengthens the hair fiber and gives shine to the hair.
Can I take more than 6 months of treatment?
Can I take more than 6 months of treatment?
In order to maintain the full effectiveness of our treatments, it is recommended to wait after 6 months of treatment so that your hair does not get used to the large supply of vitamins in the long term.
You can thus accumulate up to 6 months of treatment of the same product or of two different products (3 months of Hairboost then 3 months of Resolution N°1 for example). We then advise you to wait between 4 to 6 weeks before starting a new treatment of 3 to 6 months.
How long does it take to see first results?
How long does it take to see first results?
Results vary from one person to another. From the 1st month, you will be able to see an improvement in the quality of the hair fiber. However, it takes 3 months for real results because the hair follicles follow 3-month cycles.
For best results, eat a balanced diet and be patient! Our before/afters prove the effectiveness of our treatments after a few months.
OUR HAIR CARE
Do your treatments contain sulfates?
Do your treatments contain sulfates?
No, they do not contain sulfates, parabens or silicones. Like all Madam President products, they have a natural composition and are formulated with healthy ingredients for your hair.
What products contain Capillum Fortis?
What products contain Capillum Fortis?
Treatments based on Capillum Fortis:
- Resolution No. 3 My anti-hair loss serum
- Resolution No. 4 Elixir booster
- Resolution No. 5 Strengthening and anti-hair loss shampoo
- Resolution No. 6 Nutrient mask
- Resolution No. 7 My leave-in treatment
What is Capillum Fortis?
What is Capillum Fortis?
We have formulated an exclusive complex , Capillum Fortis , combining several active ingredients: Ginkgo Biloba, Kigelia, Cinnamon. We have selected active ingredients to take care of your hair, strengthen it from the first use and stimulate growth.
Are your treatments suitable for pregnant and breastfeeding women?
Are your treatments suitable for pregnant and breastfeeding women?
Compatible treatments are:
- Resolution No. 5 Strengthening and anti-hair loss shampoo
- Resolution No. 6 Nutrient mask
Certain treatments like Resolution N°7 and the Curl Definer can only be used on the lengths.
We recommend that you read the product's precautions before using it.
Is your care suitable for children?
Is your care suitable for children?
Only the Curl Definer ! 😉 Our products are not suitable for children under 15 without medical advice. We recommend that you read the precautions for use of the products.
I have straight hair, can I use your products?
I have straight hair, can I use your products?
Our treatments are suitable for all hair types: straight, wavy, curly, frizzy.
THE QUALITY OF OUR PRODUCTS
Where are the products manufactured?
Where are the products manufactured?
Our food supplements, our anti-hair loss treatments and our styling treatments are designed, created and manufactured in France in a laboratory. And we have been working for more than 5 years with the greatest experts in hair biology.
Are your products vegan?
Are your products vegan?
Madam President's hair gummies are vegan and therefore do not contain any elements of animal origin!
Have you received any awards?
Have you received any awards?
Yes ! Each year, our products, based on their success and effectiveness, are rewarded with numerous awards: the Victoires de la Beauté, the Cosmétiquemag Awards, the Les Indies & Beauty tech Awards. Learn more about our story HERE.
Are your treatments suitable for hair loss?
Are your treatments suitable for hair loss?
Our hair expertise has allowed us to develop solutions to address a problem: hair loss . By promoting the use of our OUT treatments as a treatment, combined with a healthy diet, your hair will regain health and beauty.
Is the effectiveness of your care clinically proven?
Is the effectiveness of your care clinically proven?
Several of our treatments have a clinical study which attests and certifies the results obtained after a treatment or the use of a product. Discover the list of treatments and clinically proven results here.
YOUR ORDERS & RETURNS
How to track my order ?
How to track my order ?
Once your order has been shipped, you will receive your tracking number by email. You also have the possibility to track your order in your customer account.
What are the delivery times ?
What are the delivery times ?
You will receive your order after 2 to 3 working days (excluding weekends and public holidays) for all deliveries in mainland France. Please note, orders placed on Friday after 1 p.m. will be shipped the following Monday. If you order on Friday morning, you will receive your package the following Monday at the earliest. For orders outside mainland France, delivery times are 5 to 7 working days .
How do I change my delivery address or my order?
How do I change my delivery address or my order?
For logistical reasons, it is unfortunately not possible to modify or cancel an order once it has been validated. If you made a mistake in your home address or if you prefer not to receive your package, we invite you to contact your carrier with your tracking number in order to communicate the new information to them.
How to return products?
How to return products?
You can return unopened and unused products to us within 15 days of receipt. Contact our after-sales service for all the information regarding product returns.
YOUR CUSTOMER ACCOUNT
Are my personal data protected on the site?
Are my personal data protected on the site?
Yes ! You can view our site's privacy policy here .
To delete your data, you must send your request to after-sales service on our contact page .
If you wish, you can place an order in "guest" mode without creating an account.
How can I update my personal information ?
How can I update my personal information ?
Log in to the “ my account ” tab, you can modify your information and view your order history.
YOUR SUBSCRIPTION
How does the subscription work?
How does the subscription work?
You can subscribe directly on the product sheet of the treatment you wish to receive monthly and benefit from the 15% reduction!
What are the advantages of the subscription?
What are the advantages of the subscription?
A more economical solution, 3 scheduled shipments and unlimited modification! To find out about the subscription HERE
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