Terms of Sales
Madame President - https://madamelapresidente.fr
I / PURPOSE OF THE CONTRACT - SCOPE
These T & Cs apply to the ordering process on the site, to any use of the services offered on the site and / or to all the sales of Products concluded by Madam President from the site. https://www.madamelapresidente.fr with Customers, whether they are individuals or professionals, regardless of the clauses that may appear in the Customer's documents, and in particular his general purchasing conditions, unless expressly accepted in writing by the President and concern the all the products marketed by Madam President.
Madam President reserves the right to modify these Terms and Conditions.
II / CONDITIONS OF USE OF THE PRODUCTS AND CAUTION
The Products we offer on the Site are exclusively reserved for people over 18 years old.
Before making a purchase on the Site, the customer must be in perfect knowledge of his state of health. Pregnant clients should seek the advice of a physician before consuming any of the products offered on the site.
Clients with any pathology or food intolerance of any type must also be vigilant regarding the use of the Products of the Site.
The Client expressly acknowledges that a course of dietary supplements is an individual experience, that its effects can not therefore be determined in advance with accuracy, that it is therefore not subject to any obligation of results.
Similarly, the Customer acknowledges that the information provided by the site can not replace the practice of physical exercise, be confused with a follow-up or a medical and / or psychological consultation. Similarly, dietary supplements should be used as part of a healthy lifestyle and not be used as a substitute for a varied and balanced diet or medication. In case of doubt about his state of health or about any medical contraindications, the Client undertakes to consult a doctor before any purchase on the Site.
III / PURCHASE / SHIPPING / DELIVERY & RETURNS
The shipping department is able to send products to physical addresses or PO boxes located in Europe. It is the buyer's responsibility to ensure the accuracy of the shipping address provided by him. Please ensure that the address entered is correct, regardless of your ordering method, before finalizing your purchase. Madam President will not be responsible for any delivery made to an incorrect address.
Order processing time
In general, orders are processed within 48 hours (except during weekends and holidays). Orders validated on weekends or holidays are processed the next business day.
All delivery times are estimated from the date of departure of your order from our processing center. For delivery, it is necessary to count between 3 and 5 working days from the moment of the departure of the order of our center of treatment.
Lost or stolen packages
Madam President can not be held responsible for lost or stolen packages for which the shipment to the address indicated in the order has been confirmed. Upon request only, Madam President, can confirm the shipment to the specified address, specifying the date, providing tracking and information carrier to help the customer to perform searches.
Incorrect shipping data
In case of return of the parcel to the President due to an incorrect or incomplete address provided by the customer, it will bear the shipping costs related to the return of goods and redelivery. Madam President can not be held responsible for delivery defects due to incorrect or incomplete data provided by the customer.
Tracking your order
When customer orders are ready to ship, they receive a delivery confirmation email. Most orders are shipped within 48 hours of check-in and arrive within 3 to 5 business days of shipment. The confirmation e-mail contains the details of the shipment and the order tracking number. For follow-up, go to the carrier's website.
Sometimes, when a customer tries to track a package 48 hours after the confirmation of the order, the delivery information is not available, it means that the carrier has not scanned the package. Once the package is scanned, the tracking is accessible. Allow 48 hours before the carrier scans the packages. If the tracking information still does not appear, contact customer service at one of the phone numbers listed on the contact page or by e-mail.
Your satisfaction is paramount! In accordance with article L.221-25 of the Consumer Code, the consumer has a withdrawal period of 14 days. If you are not satisfied with a product you ordered from our website or if it arrives damaged, return it to us and we will be happy to exchange or refund it. Complete this Return form and return it with a copy of your invoice and the product concerned.
Right to retract
In accordance with article L.221-25 of the Consumer Code, the consumer has a withdrawal period of 14 days.
However, we inform you that in accordance with the provisions of Article L. 221-28 of the Consumer Code, the right of withdrawal cannot be exercised for goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.
You have the right to withdraw without cause within 14 days after you or a third party other than the carrier and designated by the customer receives the product (s).
To exercise your right, you must notify Madam President by email at the address email@example.com your decision to withdraw from the purchase contract by a declaration expressing your desire to withdraw and unambiguous while notifying your order number. You can, if you wish, use this Remote purchase withdrawal form as well as this return form For your right of withdrawal to be valid, your request must be made before the expiry of the aforementioned period.
As soon as you have made use of your right of withdrawal, Madam President will send you a return form to complete as well as an acknowledgment of receipt of your request by electronic means.
In the event of withdrawal, you are required to return the product (s) to Madame La Présidente at the following postal address: 1, Center commercial La Tour, 93120 La Courneuve without undue delay and no later than 14 days after you have communicated to us your decision to withdraw. The customer will have to bear the direct costs of returning the product (s).
In the event of withdrawal, Madam President will reimburse you for the payments received at the time of the order, without undue delay and no later than 14 days from the request for withdrawal. We will proceed with the refund via the same means of payment as the one you used during the initial order, unless you have expressly agreed to use another means of payment and to the extent that the refund does not incur costs for you. . Additional costs incurred by a more expensive delivery method than the standard delivery offered on our site will not be reimbursed.
The reimbursement will not incur costs for you. The reimbursement may be deferred until recovery of the goods or until you have provided us with proof of the shipment of these goods, the date chosen being that of the first of these facts.
The product (s) must be returned to us in perfect condition, in their original undamaged packaging and accompanied by the invoice and the return slip. Make sure you protect them properly.
Pursuant to article L.612-1 of the Consumer Code, “Every consumer has the right to have recourse free of charge to a consumer mediator for the amicable resolution of the dispute between him and a professional.”
In case of difficulty, we invite you to contact our customer service beforehand at the following address firstname.lastname@example.org. In the event that the problem is not resolved, we invite you to call a mediator within the limit of one (1) year from receipt of your request by customer service to settle this dispute. You can contact the CMAP either by completing the form present on their site or by contacting them by email at the following address: email@example.com .
IV / PAYMENT METHODS
Payments are made by credit card on the site. It is also possible to pay by check, money order or transfer in contact directly Madam President.
For this purpose, the Customer authorizes the President to debit her credit card the amount indicated at the time of placing the order.
Madam President assures the Customer of the security of the payments made and its agreements made with professionals of the sector in order to fully achieve this objective.
V / GUARANTEES AND EXCLUSIONS OF GUARANTEES THE PRESIDENT
Products marketed by the President are manufactured by partner laboratories. Madam President offers the Customer a guarantee of conformity, quality and compliance with the regulations applicable to food supplements.
The President also guarantees that the Products have been subjected to controls and tests carried out by the partner laboratories before they are placed on the market.
In any case, the responsibility of the President can not be sought by the Client in the following cases:
- lack of adequacy of the Products to the needs of the Customer;
- damage suffered by the Customer due to misuse of the Products;
-No verification by the Customer, before the order and throughout the taking of the Products, its condition health and its possible allergies to any component of the Product
The results being personal, so no result can be guaranteed to the Client because of the use of the Products and Services provided by the President via the Site.
Some countries and jurisdictions do not allow the exclusion of implied warranties or the limitation on the duration of implied warranties, so the foregoing limitations may not apply in whole or in part to certain cases where such limitations are prohibited by law. public order. In these cases alone, the total liability of Madam President will be limited to the amount that the Customer has actually paid for the orders at the origin of the damage invoked and judicially recognized as established, under the application of these rules of public order.
VI / INTELLECTUAL PROPERTY
The President holds and retains the ownership of all the intellectual property rights relating to the Services and Products purchased by the Customer, namely the know-how, methods, copyrights and patents associated with the software that accompanies them and that they integrate, as well as the rights bearing on their designs (designs) or on the denominations under which they are marketed (brands).
None of the stipulations of the present GTC can be interpreted as an assignment or a license of one of these rights for the benefit of the Customer. In fact, the latter only has the right to use the Services offered on his own account, if necessary to resell them, but in any case the Customer guarantees the Seller against any infringement of the aforementioned rights by his own made.
VII / INFORMATION - CLAIM
Any complaint or request for information relating to the Products or Services must be addressed to the President through the Site by referring to the “Contacts” section, or by post to the following address:
Madame President - 8 rue du Malassis 95400 Villiers-le-Bel.
The reply to the complaint will be made within 30 working days by mail if the Customer expressly requests it.
IX / APPLICABLE LAW
These Terms are exclusively subject to French law to the exclusion of any other legislation, even in the presence of resident or national Customers of foreign countries.
The official language of these GTC is French. The use of any other language is only indicative. In case of difficulty of interpretation, the Parties will refer only to the French text.
LIMITATION OF LIABILITY: Our products must be used as part of a healthy lifestyle and cannot replace a balanced and varied diet. The products and information presented on this site are not intended for the diagnosis, treatment, cure or prevention of any disease. This information and statements are provided for informational purposes only and can in no way replace the advice of your doctor. Madame la Présidente products do not provide medical advice or prescription, and do not establish any diagnosis. The opinions and nutritional advice expressed by Madam President do not claim to substitute for conventional medical services. Taking care of yourself is essential; If you have any health problems, see your doctor.