After sales service

Hello,

Thank you for contacting us! We are committed to get back to you as soon as possible.

Rest assured, each message will be treated personally and with great attention.

To facilitate our exchanges, please do not multiply emails in order not to delay the processing of your request. We promise, our Presidents will take care of you very quickly! 😉

In view of the exceptional health situation, delivery times are greatly extended.
Do not hesitate to consult your tracking number regularly in order to follow the progress of your package!
If you ever encounter a problem with the routing, please contact the colissimo service at 3631.
We will have no more information than them 🙂

Do not hesitate to take a look at our FAQ which also answers a large part of your questions: https://madamelapresidente.fr/your questions/