Your satisfaction is important to us!
You can therefore benefit from your right of withdrawal within 14 days.
If you are not satisfied with a product you ordered from our website or if it arrives damaged, return it to us and we will be happy to exchange or refund it to you, within the deadline of 14 days after delivery.
Before returning your purchase, thank you to send us an email with your order number, to obtain a return form to complete.
Complete this Return form and return it with a copy of your invoice and the product concerned. Remember to give us your first and last names, address, telephone number and email address so that we can contact you if necessary. We recommend that you insure your package and opt for a shipment with tracking and delivery against signature. Madam President declines all responsibility in the event of loss of your package.
We are sorry, we do not take the cost of return to our charge.
Your request for exchange or refund will be processed as soon as possible.
> Most refunds are made within 7 to 10 business days, from the receipt of the package.
> Most exchanges are made within 7 to 10 working days from receipt of the package. Or from Monday to Friday, outside and on weekends and holidays.
Upon receipt of the package, we will send you an e-mail notifying you the status of your request.
The refund is made via the means of payment used for the purchase. We do not refund shipping costs.
Madam President does not reimburse purchases made from other resellers. Only products ordered on madamelapresidente.fr will be subject to exchange or refund.
If you have a question, do not hesitate to contact us at firstname.lastname@example.org