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After-sales service

Hello,

Thank you for contacting us! We promise to get back to you as soon as possible.

Rest assured, each message will be treated personally and with great care.

In order to facilitate our exchanges, please do not send multiple emails so as not to delay the processing of your request. I promise you, our Presidents will take care of you very soon! 😉

In view of the exceptional health situation, delivery times have been greatly extended.
Do not hesitate to consult your tracking number regularly in order to follow the progress of your package!

If your tracking indicates that your package has been delivered to your mailbox but it is not there, please contact your neighbours to verify that none of them have picked it up for you. If necessary, please contact us with a copy of your identity card.
certificate of honour
and a copy of your identity card.

If you have a problem with the delivery, please contact the colissimo service at 3631.
We won’t have more information than them 🙂

Don’t hesitate to go and have a look at our FAQ which also answers a lot of your questions:

https://madamelapresidente.fr/vos-questions/